Defining the objectives, beneficiaries, and service model sets the foundation. This stage clarifies who the center will serve, what services will be delivered, and whether delivery will be free, fee-based, in-house, or through partners. 

Developing the operational framework ensures services are structured, efficient, and measurable. Clear workflows and systems align the center with sector priorities and sustainable growth. 

Setting up site selection criteria and developing a process-driven design for the center’s functional layouts, services, management areas, visitor flow, security, technology, and furnishing. Every element is aligned to maximize functionality, efficiency, and service delivery. 

Developing staff selection criteria, conducting interviews, and supporting client recruitment and training in line with the approved model and framework. Designing and implementing the service portfolio, delivered either by internal teams or through qualified external providers. 

Launching the center under supervised pilot operations with KPIs and monitoring systems. This stage validates the model, measures effectiveness, and ensures continuous improvement. 

Deploying ERP, CRM, and digital management tools to streamline operations, track client engagement, and integrate monitoring and evaluation into a single platform for long-term sustainability.